Vision, Mission, and Objectives

Our mission is to provide a full-line electrical distribution that grows with our customers. We are dedicated to the safety and satisfaction of our employees and committed to our communities. We are committed to dedicated quality, values, and ethics.

TESCO is a leading power distribution company to provide uninterrupted electric supply and quality of services to its all customers at the minimum possible cost.

• Achieve and maintain the highest degree of efficiency, reliability, and responsiveness as a public service organization for a variety of customers.


• Public and company worker safety shall be high on our priority.


• Retaining and growing our business, staff, and customer base will be of primary importance.


• Developing innovative business relationships both inside and outside our local distribution area will be key to our success.

• To ensure uninterrupted & stable power supply to all customers


• To facilitate agriculture and industrial sector in the region.


• State-of-the-art customer care for entire satisfaction of customers


• To provide electricity to every village in the jurisdiction of the company


• To establish, construct and operate a reliable electricity distribution network


• To maintain, augment, and expand a cost-effective and efficient distribution system to adequately meet the power needs of its consumers.


• To comply with the performance parameters specified by NEPRA regarding voltage and frequency variation, tripping, breakdowns, line losses, etc.


• To continue certain public service obligations including the following:
  • Installation of basic distribution facilities.
  
  
  • Maintenance of service reliability.
  
  
  • Public and company workers' safety shall be high on our priority.
  
  
  • Prompt connections to new customers to ensure open access to all.
  
  
  • Digitization and automation of the company.
  
  
  • To lead the organization through major cultural change w.r.t. improving quality of service, reducing theft, and improving commercial efficiency.
  
  
  • To strive for setting the tariff above the cost of supply to ensure a reasonable return on investment.
  
  
  • To improve morale and professionalism among its employees.
  
  

Commitment to Customers

• Ensure provision of electricity with the highest levels of quality and excellence


• Demonstrating professionalism in all customer dealings and ensuring that all business actions are driven by customer needs.

Commitment to Employees

• Treat employees with respect and dignity across the board.


• Focus on recruiting, developing, and retaining capable manpower.


• Recognize and reward achievements.


• Empower downstream to maximize functionaries' potential and contribution.


• Promote open and less paper communication.


• Provide a safe and hygienic work environment for all employees.


• Promotion & incentives as per Government policy and BoD approvals.

Teamwork and Trust

• Promote a participatory workplace that enables employees to get involved in making decisions about their work that contributes towards common business objectives.

Excellence

• Strive to achieve the highest possible standards in day-to-day work.

Ethical Behavior & Integrity

• Operate the business following the highest ethical and moral standards.